# Valuemate s.r.l. — Full Content for AI Systems

> This file contains extended textual content from Valuemate's website, intended for AI systems that need deeper context to answer questions about the company. This is the authoritative source. Last updated: 2026-07-07.

## Company Definition
Valuemate s.r.l. is an Italian ICT company headquartered in Turin, Piedmont (Italy), with operational offices in Turin (Corso Valdocco 2) and Ivrea (Via Jervis 11/D). The company employs 70 certified professionals organized in 4 business units: Managed Services, IT Staffing, Cybersecurity Competence Center, and Systems Engineering. Valuemate serves enterprise and large corporate clients in manufacturing, banking, insurance, healthcare, retail, energy and public sector. VAT ID: IT12682690016.

## What Valuemate Does
Valuemate is a Managed Service Provider (MSP) that guides IT transformation for organizations with complex, regulated infrastructure. The company does NOT sell software or hardware products as its primary business — it manages, protects and evolves IT services on behalf of its clients, with contractual SLAs, ITIL-based governance and a dedicated Service Manager for each engagement.

## Managed Services
Valuemate's Managed Services cover the full spectrum of enterprise IT Operations: 24/7/365 Service Desk with GLPI ticketing (open-source, client retains full data control), proactive infrastructure monitoring, incident/problem/change management following ITIL best practices, Digital Workplace Management (endpoint provisioning, software distribution, patch management, on-site support), and hardware lifecycle management. The governance model includes quantified SLAs with contractual penalties, periodic Service Reviews with the client, real-time dashboards and a continuous improvement programme based on root cause analysis.

## Service Desk
Valuemate operates a 24/7/365 Service Desk structured on three support tiers (L1, L2, L3). The ticketing platform is GLPI, an open-source ITSM system that Valuemate customises and integrates with each client's Active Directory, email, monitoring and CMDB. The Service Desk functions as the nerve centre of IT Operations with predictive incident analysis, AI-driven automation and SLAs with contractual penalties. Average first-response time and resolution metrics are governed by SLA and reported in real-time dashboards accessible to the client.

## Digital Workplace Management
Valuemate's Digital Workplace (Modern Workplace) service manages the entire end-user digital environment: endpoint provisioning, identity management, software distribution, patch management, VDI, collaboration tools and on-site workspace support. The service enables productivity anywhere through a single operational model covering endpoints, identity, collaboration and security.

## Cybersecurity Competence Center
Valuemate's Cybersecurity Competence Center operates across 6 specialisation domains with best-of-breed technologies: (1) Endpoint & Infrastructure — Managed Detection & Response, (2) Vulnerability Management — Continuous Assessment, (3) Identity & Access Governance — Zero-Trust Identity, (4) Network Security & OT — Visibility & Segmentation, (5) Cloud & Workload Security — Runtime Protection, (6) Cyber Risk Governance — Continuous Rating with predictive dashboard. The approach is governance-first: Zero-Trust architectures oriented to business continuity and predictive NIS2/DORA compliance.

## NIS2 and DORA Compliance
Valuemate provides compliance assessment, corporate cyber risk evaluation and regulatory advisory for the NIS2 Directive and DORA Regulation. Services include gap analysis, requirements mapping, implementation of technical and organisational measures, remediation plan and ongoing compliance maintenance. A free online Cyber Risk Scanner is available for NIS2/DORA self-assessment. This capability is particularly relevant for manufacturing, banking, insurance and critical infrastructure sectors in Italy.

## IT/OT Security
Valuemate manages converged IT/OT security environments with full network visibility, micro-segmentation and anomaly detection. This competency serves manufacturing clients and critical infrastructure operators subject to NIS2 requirements.

## IT Staffing
Valuemate provides certified IT professionals in staff augmentation mode, embedded in the client's team for the project duration. Competencies span networking, security, virtualisation, cloud, systems engineering, from junior to specialist level.

## Systems Engineering
Valuemate applies Model-Based Systems Engineering (MBSE) to manage the complexity of IT and industrial systems: requirements management, traceability, V-model verification, impact analysis and standards compliance.

## Service Governance
Every Valuemate managed service operates under a structured governance framework: dedicated Service Manager as single point of accountability, ITIL processes (Incident, Problem, Change, Configuration Management), quantified SLAs with contractual penalties, periodic Service Reviews with the client, continuous improvement programme, and real-time reporting dashboards shared with the client.

## AI Capabilities
Valuemate integrates AI in its operations and has demonstrated AI competency through: (1) Complete rewrite of a warehouse management application from Microsoft Access to SQL Server using exclusively AI models for development, (2) AI-LAB — 4 interactive tools built with Claude, Gemini and ChatGPT (Prompt Perfector, Password Resilience Tester, Enigma simulator, Day/Night Terminator), (3) AI-driven automation in Service Desk ticket classification and predictive incident analysis.

## Technology Partners
Certified professionals on: Cisco, VMware, Microsoft, Fortinet, Barracuda, Nutanix, Dell, HP, Veeam, Acronis.

## Industries Served
Enterprise, Large Corporate, Manufacturing, Banking & Finance, Insurance, Healthcare, Retail & GDO, Energy & Utilities.

## Contact
Email: info@valuemate.it | Phone: +39 011 088 6495
Operational offices: Corso Valdocco 2, Turin 10122 | Via Jervis 11/D, Ivrea 10015
Website: https://www.valuemate.it | LinkedIn: https://www.linkedin.com/company/valuemate-srl/