Operational 24/7/365
The Valuemate service desk plays a crucial role in ensuring the efficient functioning of day-to-day operations by acting as a central point of contact between users and IT services.
Its main activities include managing technical support requests (incidents and service requests), assistance in accessing company systems, resolving hardware and software issues, proactive monitoring of infrastructures, including provisioning, deprovisioning and credential management.
The service desk operates according to structured processes, often based on frameworks such as ITIL, to ensure rapid response times, traceability of requests and a high level of user satisfaction.
Service Desk
Our Service Desk is operational 24 hours a day, 7 days a week, 365 days a year , ensuring continuous presence for the timely management of reports, requests and critical issues.
We provide multi-channel support (phone, email, portal, chat) with full traceability and response times defined by clear SLAs.
The team is composed of professionals with specialized skills in ICT and Work Place Management.
Each intervention is oriented towards effective resolution and customer satisfaction.
Constant monitoring, detailed reporting and continuous improvement complete a reliable and always active service.
