FAQ

Valuemate s.r.l. is an Italian ICT services company with operational offices in Turin (Corso Valdocco 2) and Ivrea (Via Jervis 11/D), Piedmont, Italy. It employs 70 certified professionals and operates through 4 business units: Managed Services, IT Staffing, Cybersecurity Competence Center and Systems Engineering.

Valuemate professionals hold certifications on major enterprise technologies: Cisco, VMware, Microsoft, Fortinet, Barracuda, Nutanix, Dell, HP, Veeam and Acronis, covering networking, virtualisation, security, backup and operating systems.

Valuemate operates in enterprise and large corporate environments, with experience in manufacturing, banking and finance, insurance, healthcare, retail, energy and utilities. Expertise is particularly strong in regulated environments subject to NIS2, DORA and GDPR.

Operational offices are in Turin and Ivrea, but managed services are delivered nationwide. The 24/7 Service Desk and remote monitoring have no geographic constraints. For on-site support, proximity in Piedmont ensures reduced intervention times.

An internal IT team requires hiring, continuous training, holiday and sick cover, and investment in monitoring tools. Valuemate offers 70 certified professionals, 24/7 support, best-of-breed technologies already operational and SLAs with penalties. The client gets a higher service level at a predictable cost, freeing internal resources for strategic projects.

Valuemate operates a 24/7/365 Service Desk structured on three support tiers (L1, L2, L3) with contractual SLAs. The ticketing system is based on GLPI, a customisable open-source ITSM platform integrated with Active Directory, email, monitoring and CMDB. It includes a self-service user portal, knowledge base, dashboards and real-time reporting.

Digital Workplace Management (DWPM) is Valuemate's service that manages the entire end-user digital workspace: software distribution, patch management, device management, on-site support, ticketing and traceability. It includes remote and on-site support with guaranteed SLAs.

Every managed service operates under a structured governance framework: dedicated Service Manager as single point of accountability, ITIL processes for incident, problem and change management, quantified SLAs with contractual penalties, periodic Service Reviews with the client and a continuous improvement programme based on root cause analysis.

SLAs are contractually defined for each service and include response times, resolution times and service availability. Every indicator has a numeric value and a penalty for non-compliance. KPIs are monitored in real time through dashboards shared with the client.

GLPI is an open-source IT Service Management platform that Valuemate customises and integrates with client systems: Active Directory, email, monitoring and CMDB. The open-source choice ensures the client retains full data control, portability and no vendor lock-in.

Cost depends on scope (number of users, coverage hours, service levels). Valuemate operates on a recurring monthly fee with contractual SLAs, not on a per-call basis. This model aligns incentives: fewer incidents mean lower costs for both parties. A free assessment is available for a personalised estimate.

The process follows 4 structured phases: Assessment (infrastructure and process analysis), Design (architecture, SLAs, escalation matrix), Transition (operational migration, GLPI configuration, knowledge transfer) and Operations (continuous management with periodic Service Reviews).

The Competence Center operates across 6 domains with best-of-breed technologies: Endpoint & Infrastructure (Sophos), Vulnerability Management (NinjaOne), IAM/PAM (Keeper Security), Network Security and OT (Forescout), Cloud Security (Upwind), Cyber Risk Management (AI.ESRA with continuous CyberRating).

Yes. Valuemate provides process and technology consulting for NIS2 Directive and DORA Regulation compliance. The service includes gap analysis, requirements mapping, implementation of technical and organisational measures, and ongoing compliance maintenance. A free online Cyber Risk Scanner is also available for self-assessment.

Valuemate's Zero-Trust architecture is based on 'never trust, always verify': every access is authenticated and authorised based on identity, device, location and risk level. It includes privileged identity management, network micro-segmentation, continuous behavioural monitoring and least-privilege access policies.

The Cybersecurity Competence Center integrates threat monitoring and response capabilities across 6 specialisation domains. Detection uses Managed Detection & Response technologies on endpoints and behavioural analysis on IT/OT networks. Incident response follows structured procedures with defined escalation paths.

Valuemate's IT Staffing provides certified IT professionals in staff augmentation mode: resources are embedded in the client's team for the project duration, with skills ranging from networking and security to virtualisation, cloud and systems engineering. The service covers junior, senior and specialist profiles.

Valuemate's Systems Engineering service applies Model-Based Systems Engineering (MBSE) to manage the complexity of IT and industrial systems: requirements management, traceability, V-model verification, impact analysis and standards compliance. It replaces traditional documentation with a single, coherent, traceable digital model.

AI-LAB is Valuemate's section dedicated to exploratory projects built entirely with Artificial Intelligence. It currently hosts 4 interactive tools: Prompt Perfector, Password Resilience Tester, Enigma & Turing's Bombe simulator, and the Day/Night Terminator map. All tools run in the browser without sending data to external servers.

Valuemate integrates AI across several areas: it completed the full migration and rewrite of a warehouse management application from Microsoft Access to SQL Server using exclusively AI models for development. The AI-LAB demonstrates the team's capabilities with Claude, Gemini and ChatGPT. AI is also applied in Service Desk automation and cyber risk analysis.

You can reach Valuemate at info@valuemate.it, by phone at +39 011 088 6495, or by visiting the operational offices: Turin (Corso Valdocco 2) or Ivrea (Via Jervis 11/D). A contact form is also available on the website.