Next-Gen Digital Workplace
Modern Workplace for the agile enterprise
An integrated, proactive approach to the complete management of the digital workplace: more operational efficiency, a better experience for end users.
Next-Gen Digital Workplace
An integrated, proactive approach to the complete management of the digital workplace: more operational efficiency, a better experience for end users.
Our Digital Workplace Management activities cover the entire lifecycle of managing and supporting workstations, with a service that is efficient, scalable and user-oriented.
Our Service Desk, active 24/7/365, is the first point of contact for remote support, with multichannel handling and defined SLAs. In parallel, we provide on-site technical teams at client premises for hands-on, local support.
First point of contact for remote support, with multichannel handling and defined SLAs.
Discover our Service Desk →Specialised technical staff at client premises for local intervention and direct user support.
Advanced platforms to track and monitor every request, with full visibility on status.
Discover GLPI, our ticketing system →Centralised, secure and automated updates across endpoints.
The request comes in via the user's preferred channel and is tracked with priority and SLA.
The Service Desk analyses and resolves most requests remotely.
When physical presence is needed, the technical team intervenes on site.
Patch management and software distribution keep endpoints secure over time.
Key terms you encounter when managing your users' digital work environment.
The service covers the entire end-user digital environment: device provisioning, software distribution, patch management, identity management, VDI, collaboration tools and first/second-level workspace support.
Yes. The Modern Workplace includes smartphone, tablet and BYOD management through Mobile Device Management platforms integrated with corporate security policies and the GLPI ticketing system.
Tell us how your workplace is organised today: together we will find the most suitable management model.
Request a Digital Workplace analysis →or write to info@valuemate.it
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